Privacy Policy

Information We Collect

Personal Information

• Name, address, email address, and phone number
• Payment information and billing details
• Identification documents as required by law
• Preferences and special requests
• Communication history with our hotel

Automatically Collected Information

• Website usage data and analytics
• IP addresses and device information
• Cookies and similar technologies
• Location data when using our mobile services

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide hotel accommodations, spa services, dining reservations, and other requested services
• Communication: To send booking confirmations, updates, and respond to inquiries
• Personalization: To tailor your experience based on preferences and past stays
• Marketing: To send promotional offers and newsletters (with your consent)
• Legal Compliance: To meet regulatory requirements and prevent fraud
• Service Improvement: To analyze usage patterns and enhance our services

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in hotel operations (payment processors, cleaning services, etc.)
• Legal Requirements: When required by law, court order, or government regulations
• Business Partners: With trusted partners for joint marketing initiatives (with your consent)
• Emergency Situations: To protect the safety and security of guests and staff

We never sell your personal information to third parties.

Data Security

We implement robust security measures to protect your personal information:

• SSL encryption for all online transactions
• Secure servers with limited access controls
• Regular security audits and updates
• Staff training on privacy and data protection
• Physical security measures at our facilities

Your Rights

Under Canadian privacy laws, you have the right to:

• Access: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Receive your data in a structured, machine-readable format

Cookies Policy

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide personalized content and recommendations
• Enable social media features

You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements (typically 7 years for financial records)